Return and Refund Policy
Last updated: November 13, 2024

Thank you for shopping at Ekk. This Return and Refund Policy (“Policy”) outlines the terms and conditions governing cancellations, returns, and refunds for purchases made via the Ekk Marketplace platform (hereinafter referred to as “Platform”), operated by Ekk Marketplace Pvt. Ltd. (“Company,” “We,” “Us,” or “Our”).

By using the Platform, You (“User,” “Buyer,” or “You”) agree to the terms of this Policy. This Policy applies exclusively to transactions facilitated through the Platform and governs the relationship between You, the Company, and any sellers whose Goods are listed on the Platform.

Definitions

For the purposes of this Policy:

• Company refers to Ekk Marketplace Pvt. Ltd., having its registered office at 622, Rudra Heights, Pahariya, Varanasi 221007.
• Goods refer to items listed and offered for sale by third-party sellers on the Platform.
• Orders mean a request by You to purchase Goods through the Platform.
• Platform refers to the Ekk Marketplace platform, including the website accessible at https://www.ekksite.com.
• You refers to the individual, entity, or legal representative accessing or using the Platform, as applicable.

Order Cancellation Policy

Cancellation Rights

1. Pre-dispatch Cancellations:
   • Buyers may cancel an Order at any time before the Goods are dispatched by the seller. The right to cancel is subject to the cancellation terms and conditions set by the seller, which shall take precedence.
2. Cancellation Process:
   • Cancellations must be initiated through the Platform using the cancellation option provided in the User’s account dashboard.

Refund for Cancellations

Upon successful cancellation of an eligible Order:

• Processing Timeline: The Company shall process any applicable refunds no later than 14 days from the date of cancellation.
• Payment Method: Refunds shall be issued to the original payment method used for the Order.
• No Additional Fees: Buyers will not incur any fees for refunds processed under this Policy.

Return Policy

Conditions for Returns

To be eligible for a return, the following conditions must be met:

1. The Goods must have been purchased within 7 calendar days or as otherwise specified in the seller’s return policy.
2. The Goods must be returned in their original condition and packaging, free from damage, tampering, or use, unless defective upon delivery.

Non-Returnable Goods

The following categories of Goods are not eligible for return:

• Goods custom-made or personalized to the Buyer’s specifications.
• Goods with a limited shelf life, subject to rapid deterioration, or past their expiration date.
• Goods unsealed after delivery and not suitable for return due to health protection or hygiene concerns.
• Goods inseparably mixed with other items post-delivery, rendering them unsuitable for return.

The Company reserves the right to reject any return that does not comply with these conditions.

Refund for Sale Items

Refunds are only available for Goods sold at their regular price. Sale or discounted items are ineligible for refunds, except where otherwise mandated by applicable law.

Returning Goods

Return Process

1. Responsibility for Returns:
   • Buyers bear the cost and risk of returning Goods unless otherwise specified by the seller.
2. Return Address:
   • The specific return address for the Goods shall be communicated via email upon initiation of the return process.
3. Proof of Return:
   • It is the Buyer’s responsibility to ensure Goods are returned using a secure and trackable method. The Company shall not be liable for loss, damage, or non-receipt of Goods in transit. Refunds will only be processed upon confirmation of the returned Goods’ receipt by the seller.

General Provisions

1. Role of the Company:
   • The Company operates as an intermediary between Buyers and Sellers. It neither owns nor sells Goods listed on the Platform and bears no responsibility for the quality, legality, or suitability of the Goods.
   • The Company shall not be held liable for disputes arising between Buyers and Sellers, including but not limited to non-fulfillment of Orders, delayed delivery, or defective Goods. Such disputes shall be resolved directly between the parties.
2. Governing Law:
   • This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Varanasi, Uttar Pradesh.
3. Amendments:
   • The Company reserves the right to amend, modify, or update this Policy at any time without prior notice. Users are encouraged to review this Policy periodically.

Contact Information

For any queries or concerns regarding this Policy, You may contact the Company:

• Email: ekksite@gmail.com
• Business Name: Ekk Marketplace Pvt. Ltd.
• Address: 622, Rudra Heights, Pahariya, Varanasi 221007
• Contact Number: +91 80525 55004